{"id":65899,"date":"2022-01-31T13:53:24","date_gmt":"2022-01-31T12:53:24","guid":{"rendered":"https:\/\/www.calyps.ch\/?p=65899"},"modified":"2022-02-01T11:48:15","modified_gmt":"2022-02-01T10:48:15","slug":"calyps-net-promoted-score-2021","status":"publish","type":"post","link":"https:\/\/calyps.ch\/fr\/calyps-net-promoted-score-2021\/","title":{"rendered":"CALYPS Net Promoted Score: d\u00e9marrer 2022 sous les meilleurs auspices"},"content":{"rendered":"\n<p>Depuis d\u00e9but janvier, l&rsquo;\u00e9quipe CALYPS est sur le pont afin de pr\u00e9parer une GRANDE ann\u00e9e 2022 pour tous ses clients. Les bonnes pratiques en mati\u00e8re d&rsquo;indicateurs business recommandent aux entreprises d&rsquo;utiliser le <em>Net Promoter Score<\/em>, en sondant les clients dans leurs exp\u00e9riences de vente av\u00e9r\u00e9es. Comment calculer le Net Promoter Score (NPS) ? Ce KPI est utilis\u00e9 pour conna\u00eetre la propension de clients pr\u00eats \u00e0 recommander une marque &#8211; comme CALYPS &#8211; ou un produit &#8211; dans notre cas les solutions QLIK. Le score obtenu permet d\u2019\u00e9valuer la satisfaction et la fid\u00e9lit\u00e9 moyenne d\u2019une client\u00e8le. <\/p>\n\n\n\n<p><strong>Ch\u00e8re cliente, cher client, le sondage ci-apr\u00e8s permettra d&rsquo;\u00e9valuer l\u2019exp\u00e9rience que vous avez entretenue avec la soci\u00e9t\u00e9 CALYPS en 2021. <\/strong>Vos retours &amp; critiques constructives contribueront \u00e0 l&rsquo;am\u00e9lioration de nos prestations. Par avance, nous vous remercions du temps investi \u00e0 r\u00e9pondre \u00e0 ces questions.<\/p>\n\n\n\n<p><em>Le respect de la confidentialit\u00e9 des donn\u00e9es et de la s\u00e9curit\u00e9 de l\u2019information est au c\u0153ur de nos pr\u00e9occupations.&nbsp;Dans le cadre de cette \u00e9tude, la soci\u00e9t\u00e9 Calyps s&rsquo;engagent&nbsp;\u00e0 ne pas communiquer&nbsp;vos donn\u00e9es personnelles \u00e0 des prestataires externes, tout en veillant \u00e0 les traiter conform\u00e9ment \u00e0 la LPD.<\/em><\/p>\n\n\n<script type=\"text\/javascript\">var 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var(--gf-ctrl-choice-size-md);--gf-ctrl-checkbox-check-size: var(--gf-ctrl-checkbox-check-size-md);--gf-ctrl-radio-check-size: var(--gf-ctrl-radio-check-size-md);--gf-ctrl-btn-font-size: var(--gf-ctrl-btn-font-size-md);--gf-ctrl-btn-padding-x: var(--gf-ctrl-btn-padding-x-md);--gf-ctrl-btn-size: var(--gf-ctrl-btn-size-md);--gf-ctrl-btn-border-color-secondary: #686e77;--gf-ctrl-file-btn-bg-color-hover: #EBEBEB;--gf-field-pg-steps-number-color: rgba(17, 35, 55, 0.8);}<\/style>\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">[NPS] CALYPS follow-up 2021<\/h2>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_43'  action='\/fr\/wp-json\/wp\/v2\/posts\/65899' data-formid='43' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_43' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id=\"field_43_13\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_13\" ><legend class='gfield_label gform-field-label' >1. Depuis combien de temps utilisez-vous l\u2019un des produits Qlik ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_43_13'>\n\t\t\t<div class='gchoice gchoice_43_13_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_13' type='radio' value='J&#039;utilise un produit Qlik depuis plus de 2 ans'  id='choice_43_13_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_13_0' id='label_43_13_0' class='gform-field-label gform-field-label--type-inline'>J&rsquo;utilise un produit Qlik depuis plus de 2 ans<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_43_13_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_13' type='radio' value='J&#039;utilise un produit Qlik depuis moins de 2 ans'  id='choice_43_13_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_13_1' id='label_43_13_1' class='gform-field-label gform-field-label--type-inline'>J&rsquo;utilise un produit Qlik depuis moins de 2 ans<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_43_13_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_13' type='radio' value='Je n&#039;utilise pas de produit Qlik'  id='choice_43_13_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_13_2' id='label_43_13_2' class='gform-field-label gform-field-label--type-inline'>Je n&rsquo;utilise pas de produit Qlik<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_43_13_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_13' type='radio' value='gf_other_choice'  id='choice_43_13_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_13_3' id='label_43_13_3' class='gform-field-label gform-field-label--type-inline'>Autre<\/label><br \/><input id='input_43_13_other' class='gchoice_other_control' name='input_13_other' type='text' value='Autre' aria-label='Autre choix, veuillez sp\u00e9cifier'  disabled='disabled' \/>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_43_9\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_9\" ><legend class='gfield_label gform-field-label' >2. Combien de Tableaux de Bord (TdB) ont-ils \u00e9t\u00e9 d\u00e9velopp\u00e9s &#8211; par CALYPS et\/ou votre \u00e9quipe &#8211; et d\u00e9ploy\u00e9s en production jusqu\u2019ici ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_43_9'>\n\t\t\t<div class='gchoice gchoice_43_9_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_9' type='radio' value='Plus de 3 TdB ont \u00e9t\u00e9 d\u00e9ploy\u00e9s jusqu&#039;ici'  id='choice_43_9_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_9_0' id='label_43_9_0' class='gform-field-label gform-field-label--type-inline'>Plus de 3 TdB ont \u00e9t\u00e9 d\u00e9ploy\u00e9s jusqu&rsquo;ici<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_43_9_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_9' type='radio' value='Jusqu&#039;\u00e0 3 TdB ont \u00e9t\u00e9 d\u00e9ploy\u00e9s jusqu&#039;ici'  id='choice_43_9_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_9_1' id='label_43_9_1' class='gform-field-label gform-field-label--type-inline'>Jusqu&rsquo;\u00e0 3 TdB ont \u00e9t\u00e9 d\u00e9ploy\u00e9s jusqu&rsquo;ici<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_43_9_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_9' type='radio' value='Aucun TdB n&#039;a \u00e9t\u00e9 d\u00e9ploy\u00e9 jusqu&#039;ici'  id='choice_43_9_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_9_2' id='label_43_9_2' class='gform-field-label gform-field-label--type-inline'>Aucun TdB n&rsquo;a \u00e9t\u00e9 d\u00e9ploy\u00e9 jusqu&rsquo;ici<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_43_9_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_9' type='radio' value='gf_other_choice'  id='choice_43_9_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_9_3' id='label_43_9_3' class='gform-field-label gform-field-label--type-inline'>Autre<\/label><br \/><input id='input_43_9_other' class='gchoice_other_control' name='input_9_other' type='text' value='Autre' aria-label='Autre choix, veuillez sp\u00e9cifier'  disabled='disabled' \/>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_43_14\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_14\" ><legend class='gfield_label gform-field-label' >3. Combien de TdB utilisez-vous au moins 1 fois par mois ?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_43_14'>\n\t\t\t<div class='gchoice gchoice_43_14_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_14' type='radio' value='Plus de 3 TdB sont utilis\u00e9s au moins 1 fois par mois'  id='choice_43_14_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_14_0' id='label_43_14_0' class='gform-field-label gform-field-label--type-inline'>Plus de 3 TdB sont utilis\u00e9s au moins 1 fois par mois<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_43_14_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_14' type='radio' value='Jusqu&#039;\u00e0 3 TdB sont utilis\u00e9s au moins 1 fois par mois'  id='choice_43_14_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_14_1' id='label_43_14_1' class='gform-field-label gform-field-label--type-inline'>Jusqu&rsquo;\u00e0 3 TdB sont utilis\u00e9s au moins 1 fois par mois<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_43_14_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_14' type='radio' value='Aucun TdB n&#039;est utilis\u00e9 au moins 1 fois par mois'  id='choice_43_14_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_14_2' id='label_43_14_2' class='gform-field-label gform-field-label--type-inline'>Aucun TdB n&rsquo;est utilis\u00e9 au moins 1 fois par mois<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_43_14_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_14' type='radio' value='gf_other_choice'  id='choice_43_14_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_43_14_3' id='label_43_14_3' class='gform-field-label gform-field-label--type-inline'>Autre<\/label><br \/><input id='input_43_14_other' class='gchoice_other_control' name='input_14_other' type='text' value='Autre' aria-label='Autre choix, veuillez sp\u00e9cifier'  disabled='disabled' \/>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_43_16\" class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_16\" ><label class='gfield_label gform-field-label' for='input_43_16'>4. Sur une \u00e9chelle de 1 \u00e0 10, quelle est la probabilit\u00e9 que vous recommandiez CALYPS \u00e0 votre entourage ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_16' id='input_43_16' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='0. Pas du tout probable' >0. Pas du tout probable<\/option><option value='1.' >1.<\/option><option value='2.' >2.<\/option><option value='3.' >3.<\/option><option value='4.' >4.<\/option><option value='5.' >5.<\/option><option value='6.' >6.<\/option><option value='7.' >7.<\/option><option value='8.' >8.<\/option><option value='9.' >9.<\/option><option value='10. Extr\u00eamement probable' >10. Extr\u00eamement probable<\/option><\/select><\/div><\/div><div id=\"field_43_23\" class=\"gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_23\" ><label class='gfield_label gform-field-label' for='input_43_23'>5. Quelle(s) activit\u00e9(s) souhaiteriez-vous couvrir en 2022 avec un outil d\u2019analyse des donn\u00e9es (BI) ou d\u2019algorithmie avanc\u00e9e (AI) ?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_23' id='input_43_23' class='textarea large'   maxlength='250'   aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_43_21\" class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_21\" ><label class='gfield_label gform-field-label' for='input_43_21'>6. Sur une \u00e9chelle de 1 \u00e0 10, \u00eates-vous globalement satisfait des prestations d\u00e9livr\u00e9es par Calyps ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_21' id='input_43_21' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='0. Pas du tout satisfait' >0. Pas du tout satisfait<\/option><option value='1.' >1.<\/option><option value='2.' >2.<\/option><option value='3.' >3.<\/option><option value='4.' >4.<\/option><option value='5.' >5.<\/option><option value='6.' >6.<\/option><option value='7.' >7.<\/option><option value='8.' >8.<\/option><option value='9.' >9.<\/option><option value='10. Extr\u00eamement satisfait' >10. Extr\u00eamement satisfait<\/option><\/select><\/div><\/div><div id=\"field_43_20\" class=\"gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_20\" ><label class='gfield_label gform-field-label' for='input_43_20'>7. Quelle(s) am\u00e9lioration(s) CALYPS pourrait-elle apporter afin d&#039;am\u00e9liorer la note attribu\u00e9e ci-dessus ?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_20' id='input_43_20' class='textarea large'   maxlength='250'   aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_43_22\" class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_22\" ><label class='gfield_label gform-field-label' for='input_43_22'>8. Sur une \u00e9chelle de 1 \u00e0 10, quelle est la probabilit\u00e9 que vous recommandiez Qlik \u00e0 votre entourage ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_22' id='input_43_22' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='0. Pas du tout probable' >0. Pas du tout probable<\/option><option value='1.' >1.<\/option><option value='2.' >2.<\/option><option value='3.' >3.<\/option><option value='4.' >4.<\/option><option value='5.' >5.<\/option><option value='6.' >6.<\/option><option value='7.' >7.<\/option><option value='8.' >8.<\/option><option value='9.' >9.<\/option><option value='10. Extr\u00eamement probable' >10. Extr\u00eamement probable<\/option><\/select><\/div><\/div><div id=\"field_43_2\" class=\"gfield gfield--type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_2\" ><label class='gfield_label gform-field-label' for='input_43_2'>Nom<\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_43_2' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_43_10\" class=\"gfield gfield--type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_10\" ><label class='gfield_label gform-field-label' for='input_43_10'>Pr\u00e9nom<\/label><div class='ginput_container ginput_container_text'><input name='input_10' id='input_43_10' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_43_12\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_12\" ><label class='gfield_label gform-field-label' for='input_43_12'>Soci\u00e9t\u00e9<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_12' id='input_43_12' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_43_3\" class=\"gfield gfield--type-email gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_3\" ><label class='gfield_label gform-field-label' for='input_43_3'>E-mail<\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_43_3' type='email' value='' class='large'     aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_43_6\" class=\"gfield gfield--type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_43_6\" ><label class='gfield_label gform-field-label' for='input_43_6'>T\u00e9l\u00e9phone<\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_43_6' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><\/div><\/div>\n        <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_43' class='gform_button button' value='Envoyer'  onclick='if(window[\"gf_submitting_43\"]){return false;}  if( !jQuery(\"#gform_43\")[0].checkValidity || jQuery(\"#gform_43\")[0].checkValidity()){window[\"gf_submitting_43\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_43\"]){return false;} if( !jQuery(\"#gform_43\")[0].checkValidity || jQuery(\"#gform_43\")[0].checkValidity()){window[\"gf_submitting_43\"]=true;}  jQuery(\"#gform_43\").trigger(\"submit\",[true]); 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